Car rental agency is claiming I damaged their car when I didnt

- If you can't do this at the  28 Dec 2015 Viking Billing Service, Inc. When Mary  22 Jul 2016 For many, it's a case of bungled customer service, as public relations director Sam Hardy, from London, discovered. Will I have to pay for this? I didn't scratch the car, and I'm 99% certain it was some  We did not do any stains inside the car and I was quite unhappy about their conduct which looked to me as a premeditated scam. 11 Aug 2017 ERI has nothing to do with the provider– it is supplied by Zest Car Rental's insurance partner Questor Insurance Services Ltd. A few weeks later, the company contacted me claiming that I returned a badly scratched car, and wanted ~$500 for the repair. Yesterday I received a letter from Sixt saying it was checked and I was guilty of the damages. You will have to pay this and then claim back eligible costs via the ERI when you return home. You didn't do this, and can't say for 100% sure that the damage didn't  When we returned the car we checked the outside of the car with their staff to make sure there were no extra damages since we rented it in the morning with some I believe that in FRA all car returns are handled centraly rather than by individual rental companies, This seems to result in a lot of damage claims for small  I went over to look at it because I did not notice any damage when I turned it in. I couldn't see it until I opened the car  What's even worse is that shady car rental companies, as seen in the video above, claim that you damaged their vehicle and require that you fix it only at a specific car body shop they work with. “The car was booked for 6pm,” he said, “but a signal failure on the Tube meant I didn't get there until 6. This light was not made available to me when I rented the car!!! 19 Jun 2017 If it feels unsettling just to leave the car without an agent checking it over, it should; the most serious complaints about car rental companies in recent months have been disputes over damage claims. Surfing through a few forums I was astonished to read that a lot of tourist seem to have been ripped off by their rental company through claiming minimal dents or scratches as major damage with a huge fine/claim. 2: Huang's homeowner's insurance has  Hertz Vehicle Incident Report. I'm afraid there's more bad news. A: Hertz sure took its time with your damage claim, didn't it? Most car rental companies will notify you of damage to one of its vehicles immediately, when  5 Sep 2010 Sometimes, I think car rental companies aren't even in the business of renting cars, but of making money from damage claims. We will waive this liability to the  28 Jan 2016 When Rachel challenged them using the document that she was given by the hire company in Spain as evidence that there was no damage to the car when they returned it, she was told that . ” Uh huh  Hire car companies therefore provide third party liability cover as a minimum when you rent a car. I am writing to you today regarding a damage claim I have received from Hertz. 10 May 2016 I didn't immediately check it out thoroughly because I was expecting to be met by a rep on the way out to go over the car. advertisement. But this also underscores the importance of a careful pre-rental inspection. 20 Dec 2017 Dealing with the effects of a car accident are tough enough, but one Bloomfield woman was also blamed for damaging her replacement rental car after She didn't believe she caused that damage and tried appealing the claim on her own but said she either got the runaround or didn't get an answer at all. When someone causes a car accident and knowingly fails to stop to provide information, it's a hit-and-run. 15, by which time  22 Nov 2014 Consumer Affairs Victoria received 667 official complaints about rental car companies over the past five years, mostly about billing disputes. The dates when the damage occured didn't match the dates on which he'd  2 Mar 2016 Get the lowdown on what to look out for when hiring a car to avoid common car hire scams and rip offs! Surcharge will differ per company, and you will usually have to be at least 21 years old to hire a car – beware though, some companies set their minimum age at 23 – so always read the small print! 9 Nov 2017 Marcus, We're sorry to year about your car. Rental Some consumers think they should buy the extra coverage at the rental counter so the accident wouldn't count as an accident against their own insurance. If your car is in the repair shop because of damage that's covered by your comprehensive or collision insurance, car rental reimbursement will help pay the cost to rent a car you can use to get to work, to school, or for other day-to-day activities. I rented a car from Avis about a month ago. I couldn't tell by looking. Whatever, but at least I didn't have to pay. 20 Mar 2017 Exchange insurance information with the other parties involved and obtain contact information from any witnesses. I travel to Spain a lot and hire a vehicle each time on the web (Eurocars). From age restrictions to credit and insurance questions you'll get the answers here. First, since you didn't insure your car, there's no one to help you with the car payments, repairs or rental car expenses. What's Unless you've brought the tank back completely empty, you've wasted money: Rental companies never refund you for the gas you didn't use. See your typical auto policy does not anticipate, nor provide for, paying 'loss of use' to you when your vehicle goes down due to a covered loss. Over the holidays I rented a car from Budget at Logan 30 Aug 2016 The state accused the company of improperly charging customers without giving customers a chance to dispute damage claims. If you are filing a claim with your  11 Apr 2013 If you didn't purchase extra insurance or a collision waiver when you rented the car, your insurance company is responsible for paying the rental company for the car only if your active policy Your accident claim will be handled differently if you purchased extra insurance or a collision damage waiver. If you rent from a company in our  Find answers to all your Budget rental car questions in our FAQ. Also, if you have damages, you'll have to pay your deductible. Travel Troubleshooter: A $481 Bill for Rental-Car Damage I Didn't Do. If your car is totaled, many companies will pay for your rental as a courtesy, but they are not required to do so. Vehicle Incidents It is Hertz policy to promptly repair all vehicles subject to manufacturer's indications. 30 Jul 2017 But this excess is sometimes based on hypothetical repair costs, even if the car is never patched up. Who should? Homeowners insurance? Here's problem No. cars from the established providers - renters have to pay the excess in the country of hire (in Italy it is £230) but can claim it back upon their return in  Thus I assumed that the damage was already there when I rented the car and that I did not notice when picking it up or that it took place after the rental. What should I pay attention to when I pick up the vehicle ? 11. This means the provider WILL charge you for the excess if the vehicle is damaged. Most rental car companies offer four types of insurance: Loss Damage Waiver or Collision Damage Waiver; Personal  For totaled vehicles or extensive damage, this can really add up. When the rental agent (Hertz) inspected the car he saw that there was a pretty big scratch on the passenger side of the rear bumper. Even companies like Sixt Rent a Car in Mallorca have been known to scam renters with false claims of damage. But any Follow the same process by reporting the damage to the police and filing your car insurance claim as soon as you can. 24 Oct 2017 The following week, I got a call from the rental car agency's claims department saying I had to pay for the repairs. Christopher Elliott, a traveler advocate, narrows in on damage claims that he says threaten customer trust in the car rental industry. Second, even if the driver has insurance, his liability insurance won't pay for intentional damage. Luckily ~$505 for Damage, $112 for Loss of Use, and a $75 Administrative Fee – I Didn't Pay a Dime of Any of It! That means I didn't have to involve my personal car insurance company. Tribune Media Services. They do not . Several exclude pothole damage from their liability waivers, which car renters will no doubt find alarming, considering the state of many of our roads and how  If you didn't do a walk-around of the car with a customer service rep. Tips and Just like at home, you can take steps to make sure everyone is OK, your claim gets filed, and even see if your credit card will cover the damages. Any insurer should want proof  Answers to commonly asked questions about reporting an auto insurance claim. Last night, I received a letter from a "billing service" company telling me that "due to their sheer volume of claims" National Car Rental has asked them to partner with them in the  6. All I could see was three small dents on the roof. What they say is “reasonable administrative fees. • Administrative fees are pretty straightforward: essentially, charges for processing the claim. They do  16 Sep 2016 However, before you decline all insurance at the counter, make sure you understand the risks and benefits of credit card car rental insurance. It only deals with complaints about member companies, which includes big names like Hertz, Budget and Avis. Chris happened to find that his current primary credit card didn't expressly exclude tire or wheel damage (he read the rules), which he then verified with a telephone agent. Every liability  24 Aug 2015 Q: I have rented a car in Iceland a few times, up to now without any complaints whatsoever. to them since they didn't include any if I did call them my only thought is to demand from them more details and to identify the exact damage, and car,  Rental reimbursement coverage is an optional coverage that helps you pay to rent a car if your own vehicle is in the body shop for repairs from a covered loss. By Christopher Elliott. I got my revenge when I got a hire car through work also through Hertz (they never claim damages on corporate customers) and I thrashed the absolute shit out of it. When it comes to renting a car, most of your rights and obligations will be governed by your contract with the rental agency. Interestingly, before they're rented, several car rental firms have begun photographing their cars, which should dramatically cut back on the number of wrongful claims by car rental  1 Sep 2010 We rented a car back in June for three days and subsequently got a letter from the rental agency claiming damage to the car in the amount of ~$550. Iceland this summer, but this time we were lucky to be able to borrow a car, so we did not have to rent one, so I have no experience with the car rental companies under the "new economic reality". 27 Jul 2011 You'll find ads for claims companies that all but guarantee you'll make extra money by pursuing every claim, no matter how small. 26 Jun 2014 How does the company know it wasn't one of its employees who damaged it while moving it within the parking lot? Brendon Taketa, Ewa Beach, Hawaii. Ian Sweetland, Glasgow. handed it to her insurance company after a damage recovery unit working for Enterprise Holdings threatened to turn the issue over to a collection agency. Now last week, I got a letter saying that I still owed the $ and that I'd b 11 Nov 2014 No one wants to remember their holiday for the hire car fender bender or the huge bills it incurred. Just stating that there was damage and this is the amount. "I didn't do it  13 Oct 2016 Calling to report an accident to your car insurance agent that occurred in your own driveway may make you feel sheepish, but you can rest assured you are not alone. Many car insurance companies offer multiple avenues to file a claim. Auto-correct. provides claims administration services for Budget Rent A Car. 30 Dec 2013 Damaged, not dammed. 6 Jul 2015 Many people have auto insurance on their regular cars, which acts as the primary insurer in the case of loss or damage. When you're in a car accident, there are a lot of things to think about: Was anyone injured? Was your Having A Dedicated Agent Can Make All The Difference. Unless you purchase our optional waiver products you will be liable to us for loss of or damage to the vehicle, which may extend to the full value of the vehicle. 26 Sep 2014 It seems next to impossible to force them to turn over their fleet logs to prove they didn't have enough cars while the one you damaged was out of service. Know Your Coverage. I returned an Alamo rental car to an airport early enough in the morning that the agency wasn't open yet. So, it's important you're well aware of your liabilities – what you're covered for and  They reluctantly agreed to withdraw their claim on the grounds of good will. Childish, yeah, but I  Well we did not have an accident or otherwise cause any damage to our rental cars. We were ultra paranoid about damage to the rental car (Toyota Yaris) and carefully inspected it before accepting it from Hertz. If no attendant is present at dropoff (and sometimes when there is), the dispute later becomes your word  22 May 2016 A customer returns her Hertz rental in "perfect" condition, but three weeks later, she gets a call from the company and a bill for $428. , even though the location didn't accept after-hour returns. However Then they send an email that there is a damage claim and they are requesting the information from Avis New Zealand. We're not  Your personal auto insurance extends and covers you while driving a rental the exact same way as if you were driving your car. What are the other fees / charges that I may have to pay ? 10. If you cause a car accident while driving a rental car, and there is no insurance coverage in place on the vehicle, damage to the rental car might be the least of your But if you can't figure it out, call your car insurance agent and make sure you understand and are comfortable with the details before you turn down the rental  Find out about car rental negligence policies in South Africa. If your car was damaged due to another driver's negligence, the other driver's insurance company should pay your rental car costs for a reasonable length of repair time. Not every card affords the same coverage. compulsory agreements between the Rental Company and renters, and generally limit the claim against a renter in the event of loss or damage to the vehicle, provided they did not  If someone refuses to give you their details your insurer may be able to trace them through their vehicle registration number; tell your insurer about the accident straightaway, even if you don't want to make a claim; if someone is injured, show your insurance certificate or cover note to the police. Also, your damage claim may be referred to a collections agency, and you might be added to Enterprise's “Do Not  19 Oct 2014 "The agent assured me that as long as the scratches were smaller than a dollar bill it didn't matter," says Eatman, a notary public from Brandon, Fla. With third party liability insurance, the claim is made by someone other than the you the policyholder, so there is no excess to pay. If someone else caused the damage (such as an accident that wasn't your fault) the other party (and/or their  22 Mar 2017 A damage claim on a rental car is frustrating but is often fairly trivial if a renter knows his or her coverage. When I returned the car, an E-Z employee claimed that the passenger side fog light was missing, and pointed it out to me. How long does the insurance company have to settle my claim? 9. But what about renters who are not only devoid of any  24 Nov 2009 A Hertz rental car customer was hit with a damage charge after her trip; The rental agent did not inspect the car while the customer was present; The customer disputed the charges and was threatened with legal proceedings; Hertz provided additional documentation and decreased the charge. " In other words, Hertz didn't slam the car into Huang's retaining wall, so Hertz shouldn't have to pay to fix it. Car Rental and Travel Expenses Coverage. 12. I always-- always-- make an inspection. I've never had to pay for any damages so farseems to match the Sixt procedure to write these damage notice letters to the last couple of renters. I put the keys in the night-drop box and went off to catch my flight. Came back home at night, returned the car this morning. RELATED  15 Jan 2018 In some cases, you'll be offered the right to a refund on unused fuel, but there's still usually a service charge attached. The thing is: I had no accident! The car had already lots of scratches but I didn't check it before to compare with the contract, as I did rent from Sixt lots of  18 Jul 2016 I'm so fed up with car rental companies, who still seem take plenty of joy (in a business concept that's now well over 100 years old) from milking customers of every last possible One last thing… to avoid the other famous car-rental scam of later claiming you damaged a car when in reality you didn't… 16 May 2016 Even for renters without auto insurance, this primary coverage is easy to understand, as you just need to decline the car rental company's Collision Damage Waiver (CDW) option and approach the credit card company to file a claim for any damages. The leading Mrs Ginsberg said the company provided no evidence supporting the claim before taking the unauthorised payment from her credit card. When I returned the car three weeks later in Manhattan, the Enterprise employee did not tell us there was damage, but a supervisor told me there was a scratch on the roof. Now I got a letter asking for details on the damage to the vehicle 10 Dec 2016 A few weeks ago, when I wrote about the latest push to sell car rental insurance — companies are sometimes refusing to hand over the keys to their vehicles unless you buy their expensive loss-damage waivers — many of you told me I'd omitted an important detail. You'll occasionally get the feeling that benefits administrators are making you jump through hoops to wear you down, knowing that many people will give up on their claims if the process is difficult  The car had no damage when I drove up there. What is included in the price I pay ? 9. Related story: Progressive  Hi all - not sure if this is the best sub for my question so I hope you'll bear with me. The credit card insurance provided full coverage for Nitzsche because, at the time, he did not own a car. Additionally, rental car companies have been pursuing 'diminished value' claims when a vehicle is involved in a  31 Dec 2014 And in an industry that often has razor-thin margins, car rental companies claim they can't afford to look the other way if a car is damaged on the parking lot after Faulkner recently heard from a car rental customer who returned her vehicle at 3 a. 11 Jul 2016 There is no negligence or criminal wrongdoing on the part of the owner [or an affiliate of the owner]. 6 days ago What other ancillary services are available that are not included in my rental ? 8. Damage to  27 Jan 2014 Accidents are never fun, but when you are in a rental car accident a few extra steps are required when getting the damages taken care of. When will the other driver's insurance company contact me and how long do they have to look at my vehicle? 8. of additional products” – their insurance cover – and charging a service fee for refunding money for fuel that the driver did not use without explaining this to the  Find out Sixt's commercial claims and car rental damages policies in the US and start planning your trip now! 14 Feb 2013 Do rental car companies issue fraudulent claims of damage to their vehicles? Probably sometimes. In reality, that body shop belongs to them. Here are the reasons to pay: Enterprise claims that you damaged its car, and if you don't settle up, the car rental company will have to cover the damages. What will happen when I return the vehicle ? 12. Do I need to purchase the rental company's insurance on the rental car? How much Your auto insurance may provide coverage if the owner of the car did not have auto insurance or didn't have enough coverage to pay for the damages. So when car rental companies break away from convention — deciding that accidents should be a profit center — it affects the entire industry and its credibility, which casts a long shadow  29 Feb 2016 Parsi was adamant he didn't damage the car, but claims an Enterprise employee told him because he had paid for the rental with his credit card, Parsi of investigative services for the Insurance Bureau of Canada, told Go Public he's disturbed to hear when a customer feels so worn down by fighting a car  We checked all around the car when picking it up for any markings but didnt check the door lock and I dispute its even been tampered with but she was insistent and I disputed it and their claim was held up but they at over estimated the charge (as they had written on the form damaged handle, when it was just the lock),  Alwlays believe their customers? How many customers admit they caused the damage, even if they did? I rented a car at Alamo at BWI and had no problem. You may be able to file: If you have uninsured motorist (UM) coverage and/or collision coverage, your provider may cover the damage in a hit and run. The insurance company is telling me that their policyholder did not carry enough insurance to fully pay for my damages. And if you ever see the rental car back shop operations, you could see how their cars could be damaged, so claim it was one of their car  Learn the answers to some common questions about filing claims with your car insurance company. How could this claim for nearly $500 in rental-car damages have been avoided? Plus, find out how readers helped this traveler win her case against the car rental company. 1 Oct 2008 Sure, some folks aren't as careful with rental cars as they might be with their own. Here are some pics UNLESS they can just charge my card and take their money that way. The Daily Mail revealed earlier this month that holidaymakers now face a bill of more than £2,000 if they damage their hire car abroad. As a sideline did you book direct with Avis or did you book through a broker or third party. . Yet I have been hired cars with significant damage and been told that there is no alternative available. We will waive this liability to the  If they are claiming damage, tell them the car was returned and inspected by their agent and the damage had to occur after they had the car back in their possession. 29 Feb 2016 The Enterprise Rent-A-Car employee looked for damages under the car. But even people who claim to have rented cars without incident are saying that certain car rental companies have tried, sometimes successfully, to hold customers responsible for damage to vehicles—even when customers  5 Dec 2016 Legally, there's only a need to do so if there is property damage; meaning cars other than yours or fixed objects, like street signs, that might need fixing or insurance companies - they didn't get rich by accident - and you may be better off financially if you don't claim, depending on the extent of the damage. “The gentleman came up to the car door, didn't even say 'Hello,' didn't walk around the car or do anything. 27 Jun 2016 So I spent hours researching and reading countless review, after review, of car rental companies in Mallorca. 2011 due date for a 580,- euro fee. Note every ding, scratch  If you have both vehicle damage and also a claim from the shopping centre whose boom gate you totalled, you might just find yourself with paying the first $5,000 of As this is the 'default state' prior to the customer service agent scaring you, pointing to horror stories, all in an attempt to sell you their damage cover policy,  Rental Cars. They can advise you of what you need to do to make a claim and provide any forms  19 Mar 2008 For instance, there's loss of use, which is a fee for every day the rental agency can't rent a damaged car. I've quite often had rental agents just hand me the keys. Additionally, it depends on what you mean by "responsible for". 7 Mar 2013 They were able to walk away dazed, only to be hit again — this time with claims from Enterprise Rent-A-Car for damage they say they did not do. The agent said there were a lot on the hood and trunk. The main reasons for car hire firms to charge more than you expected is when they claim you've damaged the vehicle in some way or that you returned it without the agreed amount of  Answers to the most commonly asked insurance-related questions for your vehicle, possessions, home and household contents. Ask them for a record of all rentals for that car between the time you returned it and the date of their damage claim letter. 1 Mar 2016 The Frugal Traveler learned some valuable lessons about what happens when you damage your rental car. But Zipcar isn't the only car-sharing service that requires customers to inspect the vehicle and report damage before they start their rental or that can hold drivers liable for  6 Sep 2014 A: You could pay this bill — or fight it. He pulled out a flashlight, moved to the front of the car, dove under the car and he emerged and said 'Oh, there's damage to  I had a very bad experience with Enterprise which I have previously described on the site, but after writing a letter to their corporate office, I received a The agent and I did an inspection of the car but at no time did we look at the tires or did she mention that damage to a tire would be chargeable to me, nor is that mentioned  22 Jul 2016 As for loss of use, rental car agents will say the consumer is liable if the car is damaged and then cannot be rented while it is being repaired. I called and said we didn't damage the car and they agreed to drop the case. (Photo by Spencer Platt/Getty Images). Usually A MasterCard rep I called about my claim said she had to have a fleet utilization log that shows that the company I rented from didn't have any other cars available to replace the one I wrecked. This might be hard, especially if you didn't get a good look at the offending vehicle. I rented a car A: Hertz shouldn't have sent you a bill for damage you didn't inflict on its car. Bonus for the owner of the damaged vehicle, a rental car is usually provided as part of the claim for the time the vehicle is in for repair. Car hire companies do not offer insurance, they offer responsibility waivers. 2 Jan 2015 My friend and I got in the vehicle after I asked her to do a walk-around with me, but there was no employee available to walk with us. m. 3 May 2017 Spanish-based holiday hire car firm Goldcar slammed for 'scamming' Brits across Europe… and here's how YOU can avoid becoming a victim. If there is damage to your vehicle, call your rental car company as soon as possible, no matter how minor. The average excess charged by the six major hire car companies if you  1 Nov 2015 If the person is insured, that person has to notify his/her insurance or broker as soon as possible. Some car rental coverage, particularly  24 Jun 2008 Hire companies also claim loss of use for damaged vehicles which the renter is unable to verify. Late the next night, while in a parking garage I hit the pole by accident and caused some pretty significant damage. If a person wants to claim for his/her damaged property, s/he will have to institute a claim in court against the driver of the motor vehicle and/or his/her employer if s/he was driving a company motor vehicle. He had arranged to hire from Europcar in the capital's Euston station. 20 Mar 2015 You'll want to make sure that someone else didn't damage the car after you returned it. We didn't notice anything wrong with the car. You don't But you may want it to avoid paying your deductible or filing a claim with your insurer in case something goes wrong. Also, your damage claim may be referred to a collections agency, and you might be added to Enterprise's “Do Not Rent” list. There it states a 13. But after he returned the car to Enterprise, a representative claimed he damaged the vehicle, and the company eventually sent him a $3,096 bill, including a  31 Aug 2010 The agent did not mark the “no damage” box on the contract, but I did not see any damage, either. What can I do? 7. Readers of the . But the lack of negative reviews didn't mean there weren't any bad reviews. Needless to say, the prices would be much higher than usual, as that may be a business  25 Mar 2005 Car rental companies have a reputation for hitting customers with hidden charges, so it pays to know the tricks of the trade - and how to enforce your rights. at the beginning and end of the rental, it's not likely you'll have any proof. Obviously, you shouldn't have signed the form if you didn't damage the car. He said they use a special light to examine the car. 3 Apr 2013 It's one of those things that confuses many travelers: you're about to rent a car and the rental agent asks you if you want to purchase insurance, and it's primary insurance there's no need to file a claim with your personal insurance company so your auto insurance premiums will never be affected if you  Hertz Vehicle Incident Report. 2 Oct 2015 Answer 1 of 8: I grabbed a rental car with Hertz for my trip in Sydney, NSW, Australia on Monday. 26 Aug 2013 That old joke about the best 4x4 being a rental car is not quite so funny after reading the terms and conditions of the rental companies' agreements. If they waited, say, 60 days to send you a damage claim, they've already rented it many times since  7 Nov 2014 Here are the reasons to pay: Enterprise claims that you damaged its car, and if you don't settle up, the car rental company will have to cover the damages. After some time I have got a letter (by postal service) from the Europcar Australia, which more or less just elaborated on the same claim, provided no evidence of the alleged  29 Aug 2005 But National Car Rental issued Datta a Ford Mustang convertible that was so beat-up he spent 10 minutes noting every dent and ding on the damage form. In most Third party liability insurance does not cover any damage to you or the rental car. Now, take a . Most Visa cards  20 Oct 2014 If there is a claim of damage, I may wind up in the middle of an argument or on the hook for 'loss of use' charges, a claim by the rental company that they need to b e paid not just for fixing the car but for the rental revenue they could have earned while the car was out of service. For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented